FAQ

Frequently Asked Questions

1. What payment methods can I use?

We accept Visa, MasterCard, American Express, Discover, debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed in USD through secure gateways and encrypted for your safety.

2. How are taxes calculated?

Sales tax is applied at checkout according to your shipping address and local regulations.

3. Can I cancel an order after I place it?

Yes. Contact us as soon as possible. If the order hasn't been processed or shipped, we'll cancel it and issue a full refund. After processing or dispatch, cancellation is no longer possible; please see our Return and Refund Policy.

4. What is the daily cut-off time for orders?

Orders confirmed before 11:00 PM (local time) move into processing on the next business day.

5. How long does it take to process and ship my order?

Processing (picking, packing, and quality checks) takes 1–3 business days—Monday through Friday, excluding public holidays.

6. When will my package arrive?

After it leaves our warehouse, delivery usually takes 5–8 business days. Transit times can vary with distance, customs procedures, or unexpected events such as severe weather.

7. How much do you charge for shipping?

Shipping costs are shown at checkout and depend on your destination, parcel weight, and size. From time to time we run free shipping promotions.

8. Can I track my order?

Yes. As soon as your parcel ships, you'll receive an email containing a tracking link so you can follow its journey.

9. What is your return window?

You can return items within 30 days of delivery, provided they are new, unused, and in their original packaging with all tags attached.

10. How do I start a return?

Contact us and we'll reply with mailing instructions and the return address.

11. Can I exchange an item?

Yes. Reach out with your order number and the item you need. We'll organize an exchange after we receive and inspect the original product.

12. When will I see my refund?

Refunds are issued to the original payment method within 10 business days after we approve the returned goods. You'll receive an email confirmation once the refund is processed.

Need More Help?

Customer care is available Monday to Saturday, 9 AM – 5 PM. Reach us at hapeecoleshop01@gmail.com and we'll be happy to assist.